Controller – Nights.

Location Accrington

Contract Permanent

Salary £20,000

Ref 3407

Our successful client is currently recruiting in their busy Control team. The position would suit a level-headed candidate who can keep calm and thrive under pressure. The Control office runs 24/7 to provide & track replacement transport services to the Rail and Airline industries.

What’s in it for me?

  • Competitive salary of £20,000 per annum
  • Statutory 20 days holidays; rising to 23 days with service
  • Progression opportunities available within the team

Daily Duties

  • Responsible for the tracking of replacement transport and ensuring that services run on time
  • Report any issues that affect replacement transport to line management
  • Record KPI’s for each customer
  • Responsible for liaising with Coordinators and for making arrangements to call out Coordinators when required
  • Manage the provision of stand-by vehicles and record any changes
  • To work with key suppliers to ensure that they provide the correct vehicles and standards
  • Assist the Duty Manager and liaise with external agencies as necessary (Emergency services, Network Rail, VOSA, local authorities, rail user groups)
  • Ensure that safety is your priority, and you always consider safety issues

What skills do i need?

  • Good geographical knowledge
  • Call centre or similar background
  • Experience working to targets
  • Ability to prioritise workload
  • Customer focused and committed to excellent service delivery
  • Professional telephone manner and excellent call handling skills
  • Empathetic and understanding manner
  • Works well under pressure

Working hours

  • 4 nights on/4 nights off
  • Hours: 7pm-7am (nights)

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